Privacy Policy

01 Introduction

ESAI Tech Services ("ESAI", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website and to the services we provide.

02 Information we collect

Information you provide

• Contact details you submit through forms or email — such as your name, email address, phone number, company, and the message content.
• Information shared during an engagement, including project requirements and any materials you choose to provide.
• Billing information needed to process payments (often handled by our payment providers rather than stored by us).

Information collected automatically

• Technical data such as your IP address, browser type, device information, and pages visited.
• Usage data gathered through cookies and similar technologies (see the Cookies section).

03 How we use information

We use the information we collect to:

• Respond to your enquiries and provide the services you request.
• Operate, maintain, and improve our website and services.
• Process payments and manage our business relationship with you.
• Send service-related communications and, where permitted, relevant updates (you can opt out at any time).
• Detect, prevent, and address technical issues, fraud, or misuse.
• Comply with legal obligations.

04 Legal bases

Where applicable data-protection law (such as the GDPR) governs our processing, we rely on one or more of the following legal bases: your consent; the performance of a contract with you; compliance with a legal obligation; and our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights.

05 Cookies & tracking

We use cookies and similar technologies to keep the website functioning, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the website works.

Where we use analytics or advertising tools, those providers may set their own cookies subject to their own privacy policies.

06 Sharing & disclosure

We do not sell your personal information. We may share it with:

• Service providers who help us operate our business (for example, hosting, payment processing, email, and analytics), under appropriate confidentiality and data-processing obligations.
• Professional advisors such as lawyers, accountants, and auditors where necessary.
• Authorities or other parties where required by law, to enforce our agreements, or to protect rights, safety, and property.
• A successor entity in connection with a merger, acquisition, or sale of assets.

07 Data retention

We keep personal information only for as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymize it.

08 Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

09 Your rights

Depending on your location, you may have rights to access, correct, update, or delete your personal information, to object to or restrict certain processing, to withdraw consent, and to request a copy of your data in a portable format. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

10 Third-party links

Our website may contain links to third-party sites and services. We are not responsible for their content or privacy practices, and we encourage you to review their policies.

11 Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12 Changes & contact

We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent revision. Material changes will be highlighted where appropriate.