Refund Policy

01 Overview

This Refund Policy explains how ESAI Tech Services ("ESAI", "we", "us", or "our") handles refunds and cancellations. Because our work involves customized professional services delivered over time, refunds are assessed based on the work performed and the terms of your specific engagement. Where an Engagement Document (proposal or statement of work) sets out different refund terms, those terms take precedence.

02 Deposits & project work

Project engagements often require an upfront deposit to reserve our time and begin work. Deposits cover initial planning, discovery, and resource allocation. Once work has commenced, deposits are generally non-refundable, as they compensate for time and effort already committed.

03 Milestone payments

For projects billed in milestones, each payment corresponds to a defined stage of work. Payments for milestones that have been completed and delivered are non-refundable. If you cancel mid-project, you remain responsible for work completed and costs incurred up to the cancellation date, and any unused balance (if applicable) will be assessed against work in progress.

04 Recurring & subscription services

Recurring services — such as retainers, managed support, hosting, or ongoing marketing — are billed in advance for each billing period.

• You may cancel a recurring service with the notice stated in your Engagement Document (or reasonable notice if none is stated) to stop future billing.
• Fees for the current billing period are generally non-refundable, as resources are reserved for that period.
• Cancellation stops renewal; it does not retroactively refund periods already served.

05 Third-party costs

Amounts paid to third parties on your behalf — including advertising spend, software licenses, domain registration, hosting, and similar costs — are non-refundable once incurred, as they are governed by the third party's own terms and are outside our control.

06 Cancellations

To cancel an engagement or recurring service, send written notice to the contact address below. We will confirm receipt, stop applicable future work or billing, and provide a final summary of any amounts due or, where applicable, any eligible refund.

07 When refunds may apply

We aim to be fair. A refund or partial refund may be considered where:

• You cancel before any work has begun on a project and before resources have been committed.
• We are unable to deliver a clearly defined deliverable and no reasonable alternative is agreed.
• A duplicate or incorrect charge was made.
• A refund is required under applicable consumer-protection law.

08 When refunds do not apply

Refunds are generally not available where:

• Work has been performed or deliverables have been provided and accepted.
• Delays or issues result from incomplete information, late feedback, or lack of access on the Client's side.
• You are dissatisfied with outcomes that depend on factors outside our control (for example, search rankings, traffic, or sales results).
• The request relates to third-party costs already incurred.
• A change of mind occurs after work has substantially progressed.

09 How to request a refund

To request a refund, email us with your invoice or order reference, the service in question, and the reason for your request. We will review and respond within a reasonable time, typically within seven (7) business days. Approved refunds are issued to the original payment method, and the time to appear may depend on your payment provider.

10 Contact