The terms that govern your use of our website and services. Please read them carefully.
These Terms & Conditions ("Terms") govern your access to and use of the website and the services provided by ESAI Tech Services ("ESAI", "we", "us", or "our"). By accessing our website, requesting a quote, or engaging us for any service, you ("you" or "the Client") agree to be bound by these Terms.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
ESAI provides information technology services that may include, without limitation, AI integration, data warehousing and analytics, automation, systems management, website development, and digital marketing. The specific scope, deliverables, timelines, and fees for any engagement will be set out in a separate written proposal, statement of work, or order ("Engagement Document").
We may update, modify, or discontinue any part of our services at our discretion. Where a change materially affects an active engagement, we will discuss it with you before proceeding.
Quotes and proposals are valid for the period stated in the document, or for thirty (30) days if no period is stated. An engagement becomes binding once you accept a proposal in writing (including by email) or make a payment against it.
Work outside the agreed scope ("change requests") will be quoted separately and will not begin until approved by you in writing.
Fees are as set out in the applicable Engagement Document. Unless stated otherwise:
All fees are exclusive of applicable taxes unless stated otherwise. You are responsible for any taxes, duties, or third-party charges (for example, software licenses, ad spend, or hosting) associated with your engagement.
To deliver our services effectively, we rely on your cooperation. You agree to:
Delays caused by late feedback, missing access, or incomplete information may affect timelines and costs.
Unless the Engagement Document states otherwise, ownership of custom deliverables created specifically for you transfers to you upon full payment of all related fees.
We retain ownership of our pre-existing materials, tools, frameworks, templates, and know-how used to deliver the services. Where our pre-existing materials are incorporated into a deliverable, we grant you a non-exclusive, perpetual license to use them as part of that deliverable.
Third-party components (such as open-source libraries, plugins, or licensed assets) remain subject to their own licenses.
Each party may receive confidential information from the other. Both parties agree to keep such information confidential, to use it only for the purposes of the engagement, and to protect it with reasonable care. This obligation does not apply to information that is public through no fault of the receiving party, already known, independently developed, or required to be disclosed by law.
We perform our services in a professional and workmanlike manner consistent with industry standards. Except as expressly stated, our services and website are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the services or website will be uninterrupted, error-free, or completely secure, or that results such as rankings, traffic, conversions, or revenue will meet your expectations.
To the maximum extent permitted by law, ESAI will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business, arising out of or related to the services or these Terms.
Our total aggregate liability arising out of or related to any engagement will not exceed the total fees paid by you to us for that engagement during the three (3) months preceding the event giving rise to the claim.
Either party may terminate an engagement as set out in the Engagement Document, or with reasonable written notice if no provision is stated. Either party may terminate immediately if the other materially breaches these Terms and fails to remedy the breach within a reasonable period after written notice.
On termination, you agree to pay for all work performed and costs incurred up to the termination date. Sections relating to payment, intellectual property, confidentiality, disclaimers, and liability survive termination.
These Terms are governed by the laws of [your country/state], without regard to its conflict-of-laws principles. The courts located in [your jurisdiction] will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, subject to any applicable mandatory consumer-protection laws.
We may update these Terms from time to time. The "last updated" date above reflects the most recent revision. Continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.
Questions about these Terms? Contact us at support@esaitechservices.com.